Managing Conflict Is Part of Leadership
Learn how to work with the 6-part process of conflict escalation.
Become skilled at observing the movement from disagreement to conflict in any group.
Learn and practice specific skills to create collaboration and connection instead of conflict.
In This Course We'll Explore:
The three parts of conflict: the heart, the body, and the head. You'll learn specific interventions to apply at each level of conflict to maintain a collaborative team environment and keep clients happy.
Meet Your Instructor
Greg Grallo is a certified mediator through the Center for Dispute Resolution in Santa Barbara, California, and is an Associate Member of the Montana Mediation Association.
He served as a chaplain in the hospital system and in hospice for over a decade and has extensive experience in high-stress group dynamics. Greg teaches courses for Laying Groundwork in transformative conflict mediation, consensus culture, and group communication dynamics.
Limited Spots Available.
Registration is Required.